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• FAQs

FAQs

 

• 1 - What are the cancellation rules for a booking?

  This information can be found in either the Terms and Conditions field on bottom of most Holjoy pages, under the link Terms and Conditions. Simply click on the link Terms and Conditions and read through the information to find the points you need.

   

• 2 - Can I change/amend my booking?

  It may be possible to amend your booking, however this depends upon the type of amendment required and is at the discretion of the travel service provider.
  
  Contact Holjoy Customer Service with your current Holjoy booking number and specific details of your amendment, and we will be able to advise if the change/amendment is possible.
  
  Please select your tour carefully, as not all travel service providers will accept changes/amendments once you have received confirmation of your booking.
  
  As per the Terms and Conditions some sales attract change/amendment and cancellation penalties.

• 3 - What do I do if I am delayed for my activity?

  Refer to the contact details listed on your voucher and contact Holjoy Customer Service for instructions. There is no guarantee that you will be able to join activity on a later departure, as they may be fully booked, although we will try to.
  
  Please allow sufficient time, whenever possible, to reach the departure point in time for your tour. As per the Terms and Conditions on the activity description page of your activity service (where applicable) and the Terms and Conditions located at the bottom of most pages, many travel services carry heavy cancellation penalties.

• 4 - What happens if due to weather, the activity service provider cancels on the day?

  Holjoy crew will be up to date and will put on contact with affected clients. Anyway, you can always contact with our Customer Service crew and inform about it.

  We will give you two possible options, in order to satisfy our clients.  On one hand, we will process monies due back to you accordingly. On the other, we will offer the possibility to change your activity date, always according with client´s availability.

• 5 - What happens if when I get there, the tour is not running due to unforeseen circumstances?

  In that case, please put on contact with our Customer Service and communicate the situation.

  We will give you two possible options, in order to satisfy our clients. On one hand, we will process monies due back to you accordingly. On the other, we will offer the possibility to change your activity date, always according with client´s availability.

• 6 - Can I book over the telephone or mail?

  Holjoy is a complete online booking service therefore does not offer a reservation service via the telephone. However, we offer our Customer Service, where via phone can support your booking questions.

  If you wish, you can send us an email to reservas@holjoy.com making your booking request, and Holjoy crew guarantees turnaround.

• 7 - Can I book an activity any year´s day?

  Each activity shown at Holjoy, it is developed along the days in the year under supplier´s criteria. Therefore, the activity it is subordinate to that days determined.

  To make easier the activity booking, each one informs about the days without availability, at Description activity tab or, resumed, at Description tab.

  If you wish, you can contact with our Custormer Service crew, that will inform you about availability for that activity you want to book.

• 8 - Can you check availability for me?

  Availability differs depending on the type of activity service booked. On each brochure page, under the heading Description activity tab or under the heading Schedules & additional info  you will find a detailed information corresponding to  time period in which Holjoy will confirm availability for your selected criteria.

  Generally, all request will be confirmed within 24 hours before your booking request.

   

   

• 9 - Are there different times of departure for this activity?

  The times of departure or operation are found on the brochure pages under Description tab, under the heading Schedules & additional info.

  If activity it is offered in different hours, once you are going to book, our system shows automatically that possibility to client, in order to let that one more suitable.

  If activity details that schedule time it is flexible, client can put on contact with our Customer Service crew, requesting that hour more suitable.

• 10 - Where is the meeting point for my activity?

  The meeting point for the beginning of every travel service can be found on the brochure page, under the heading Location, where client can introduce the place where is at the moment (must inform Route and Town; if don´t know exactly only have to inform Town where is) and clicking over View Route button, system will show it instantly.

  Anyway, for any doub or trouble, please contact with our Customer Service crew.

• 11 - How will I arrive to the point where it is going to start my activity? Do you supply transfers to that point?

  Generally, any of the activities at the Holjoy brochure have transfer service to the starting point. But in order to provide to the client the starting point for each activity, at Location tab, we have developed a Google Maps® system where informing the place where you are, the system will show the exact route to arrive to starting point.

• 12 - Must I take my credit cards, cash or any other payment method to activity?

  Holjoy can not offer advice about money requeriments that must take each client. It is responsability of each client tto take credit cards or cash to buy that products and/or extra services not included in activity price, as show at Description tab, inside Price includes.

• 13 - Which languages talks the instructors/guides of activities?

  Activities offered at Holjoy brochure, always are made with bilingual guides or instructors (spanish and english), although most of activities guides talks other languages as german, majorcan, russian, italian...

  To know which are the languages talked by guides on the activity you wish to book, you have to click over Description tap, and look at Schedules & additional info.

• 14 - Can I book an activity when I get there?

  All Holjoy products can only be booked online. It is recommended you pre book your travel service to avoid disappointment as many of the Holjoy products are popular, and can be sold out early.

  If you wish to wait and book at the destination, you will need to contact our Customer service crew once at that destination.

• 15 - Can you send me a complete brochure?

  Our brochure pages are electronic and are only displayed on the web. You should find all the information you need about your desired travel product on these brochure pages. If there are other details you would like to know that are not specified anywhere on these pages, please contact our Customer Service team.

• 16 - I would like a quote for a travel product

  Holjoy offers you the possibility to obtain a quote for any Holjoy activity online at any time that suits you. Simple follow the instructions to book, enter the dates you desire to travel, the number of people required, and you will receive a live quote for that product. If the quote is acceptable, please proceed online to book. All quotes given online are current and up to date.

• 17 - How far in advance can I book?

  All activity products available through Holjoy have pricing tables on the brochure pages, which indicate how far in advance a travel product can be booked at that time. 

  If you cannot find the information you require on the brochure pages, please contact our Customer Service team.

• 18 - I don't know what date I'm traveling yet, can I book a product and leave it open dated?

  The majority of travel services provided by Holjoy must have a pre booked date designated in order for the travel supplier to cater for passengers, always to offer the better quality service to our clients.

  So, it is not allowed to book a product and leave it open.

   

• 19 - Are there discounts for booking more than one tour?

  Holjoy works together with large amounts of activities providers and each booking is made separately with each activity provider. Therefore, Holjoy cannot offer discounts for multiple bookings.

• 20 - I'd like a customized tour for myself and/or my group

  Holjoy offers a wide range of activities, informing at brouchure the minimum and maximum number of clients that can do the activity and extras that could book, but not always can custimize your requests.

  So, please put on contact with our Customer Care team and tell them wich are your desires. And always that could be possible, you will have it.

• 21 - How will I know that my book it is OK? Will I receive confirmation of my booking?

  The confirmation process depends upon the booking conditions. These are explained in the Descriptio tab, Schedules & additional info located on the brochure page. You will be advised with and email with your confirmed booking and your invoice.

• 22 - I have not received my booking confirmation

  Some email internet providers can mark general booking emails such as those sent from Holjoy as "spam". Please check your spam folder for previous email replies.

  If you still haven´t recived your confirmation mail, please put on contact with our Customer Service team to resolve the problem.

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